Delivery & Returns

Delivery 

Orders Placed before 1pm will be dispatched the same day if Monday - Friday.

We aim to dispatch all orders placed after 1pm within 24 hours.

For Standard Delivery please allow 3-5 working days for delivery of items.

For Next Day delivery please choose Next Day Postage option at checkout. Please note next day delivery is only guaranteed on orders placed before 1pm Monday - Thursday.  For orders placed Friday - Sunday items will be delivered the following working day. 

Returns

PLEASE NOTE - If the label has been removed and replaced returns will be rejected - our tamper proof labels can only be removed once, after which the seal inside breaks. Any returned items with broken seals will be returned to you at your own cost.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all original tags attached.

Gift card purchases can be returned for store credit only.

To complete your return, we require the original invoice to be returned with reason code for return. If for any reason your item is not accepted for return i.e item has obvious signs of use / tags being removed and re-attatched, you will be responsible for cost of posting the item back to you.

Items exempt from return:

Any item not in its original condition, is damaged for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.   This is usually within one working day of receiving your refund to our warehouse however over holiday periods may be longer.

If your refund is approved, then your refund will be processed within , and a credit will automatically be applied to your original method of payment, within a 5 working days - dependant on your bank.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first contact your Bank, this is as it may take some time before your refund is officially posted to your account. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@tinos-boutique.co.uk.

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded instead these can be returned if unworn for a store credit.

Exchanges (if applicable)
We only replace items if they are clearly unworn with labels intact. If you need to exchange it for the same item, send us an email at info@tinos-boutique.co.uk and send your item to address detailed on your invoice. 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he /she will find out about your return.

Shipping Returns

To return your product, you should mail your product to the address detailed within your invoice.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item nor can we be held responsible for the loss of any returned goods.